Explanation:
If Cash App Afterpay is not showing up at checkout, it may be caused by one or more of the following issues:
1. Cash App Afterpay Not Enabled in Wix Settings
Explanation:
Cash App Afterpay may not be enabled as a payment method in your Wix store.
Action:
Log in to your Wix account and go to your Wix Dashboard.
Navigate to Settings > Accept Payments > Payment Methods.
Scroll to find Cash App Afterpay and ensure it is connected.
If it’s not enabled, click Connect and enter your Merchant ID and Secret Key provided by Cash App Afterpay.
Save your changes. Cash App Afterpay should now be enabled at checkout.
2. Incorrect Regional Settings
Explanation:
Cash App Afterpay is only available in the United States.If the region setting in your Wix account is incorrect, Cash App Afterpay won’t be available as a payment option.
Action:
Log in to Wix and go to Settings > Language & Region.
Check that your business location matches the United States.
If the region is incorrect, please select the United States and save the changes.
3. Minimum/Maximum Purchase Amount Not Met
Explanation:
Cash App Afterpay has specific minimum and maximum purchase requirements that must be met for the payment method to appear at checkout.
Action:
Log in to your Cash App Afterpay account and verify the minimum and maximum purchase limits.
Ensure that the customer’s cart value falls within the allowed range. If the order total is too low or high, Cash App Afterpay will not appear as a payment option.
4. Incorrect Cash App Afterpay Credentials or Sandbox Mode
Explanation:
Incorrect Cash App Afterpay credentials or using sandbox mode can cause Cash App Afterpay to not show up at checkout.
Action:
Double-check that your Merchant ID and Secret Key are entered correctly in the Wix Payments settings.
Ensure Sandbox Mode is disabled, as this is only for testing purposes. You should only enable it if instructed by a Cash App Afterpay account manager.
5. Conflicts with Other Wix Apps or Theme
Explanation:
Sometimes, other apps or the theme you are using might conflict with the Cash App Afterpay integration, preventing it from displaying at checkout.
Action:
Deactivate other apps one by one and test if Cash App Afterpay appears at checkout.
Temporarily switch to a default Wix theme and check if the issue persists. If the Cash App Afterpay option appears, your previous theme may be causing the conflict.
Important Notes:
If none of the above solutions resolve the issue, we recommend:
Reaching out to Wix Support to review your store’s setup.