Payment declined

• What it means: Afterpay was not able to approve this purchase.

• Common causes: Overdue payments on another order; purchase exceeds available to spend limit; linked payment method has insufficient funds for first installment.

• How to fix: Pay any overdue payments first; check available to spend amount; ensure linked debit card/bank has enough funds for first payment (typically 25% of order total).

Transaction not eligible

• What it means: This specific purchase cannot be made with Afterpay.

• Common causes: Item/merchant category is restricted (e.g., gift cards, financial products); purchase amount below minimum or above maximum; merchant's Afterpay integration has a temporary restriction.

• How to fix: Check merchant's Afterpay restrictions; try a different item; contact merchant to confirm Afterpay availability.

Insufficient funds

• What it means: Linked payment method doesn't have enough funds for the first installment.

• How to fix: Check bank/debit card balance; ensure enough to cover first payment (25% of order total); update payment method in Afterpay → Payment methods.

Something went wrong

• What it means: A technical issue prevented the transaction from processing.

• How to fix: Close and reopen the app; check for app updates; clear app cache; try again in a few minutes; if using browser, clear cache and cookies.

Account frozen

• What it means: Your account has a restriction preventing new purchases.

• How to fix: Check notifications for details; common reasons include missed payments, identity verification needed, or suspicious activity. See: "Why is my Afterpay account frozen?"

When errors keep happening:

• Update app to latest version

• Try a different payment method

• Wait 24 hours and try again (some restrictions are temporary)

• Contact Afterpay support if error persists after 24 hours