If you haven't received your gift card, the next step depends on which issuer it's from. You'll see "Gift Cards issued by Prezzee" or "Gift Cards issued by Blackhawk" when you buy it, and the same is shown in your order confirmation.
Check your gift card provider before contacting support
Gift cards are issued by either Blackhawk Network (BHN) or Prezzee. Check your order confirmation to find the provider for your purchase. It will say Gift Cards issued by Blackhawk or Gift Cards issued by Prezzee.
Follow the steps for the provider shown in your order confirmation. Contacting a different provider may delay support because they won’t be able to locate your order.
If your gift card is issued by Blackhawk Network (BHN)
Your gift card should be saved to the Card tab in the Afterpay app. Open the app and check the Card tab.
Check your inbox (including junk/spam folders) for an email containing your gift card details.
If it hasn't appeared after 30 minutes, contact Afterpay support directly through the app.
If you still need help, contact the Blackhawk Network team directly on +1 833 442 6644 or email [email protected].
If your gift card is issued by Prezzee
Your gift card should be saved to the Card tab in the Afterpay app. Open the app and check the Card tab.
Check your inbox (including junk/spam folders) for an email containing your gift card details.
If you still need help, contact the Prezzee team at https://prezzeeca.zendesk.com/.