Help

How can we help?

I used to be able to purchase gift cards, but now I can’t. Why?

Your ability to purchase gift cards with us relies on a few different factors such as:

  • The length of time that you have been a customer with us

  • Your repayment history (late payments can significantly impact your ability to purchase gift cards)

If you're currently unable to purchase gift cards, the best thing you can do is make sure your payments are made on time. Over time, your eligibility may be restored.

To view gift cards you're eligible for, open the Afterpay app and go to the Shop tab. If you need further help, contact Afterpay support directly through the app.