If you encounter an error message saying that your account is frozen, there may be a couple of reasons as to why.

Fraud prevention:

Sometimes, we freeze accounts for the purpose of fraud prevention. This doesn’t necessarily mean that you have done anything wrong or that your account is compromised, but we want to make sure that everything is as it should be. Your account security is super important to us! 

What do I need to do?

Get in touch with us. Just a heads up, we may ask you to provide us with some ID to make sure that your account is safe and secure! 

As mentioned in our terms and conditions, you agree to provide all documentation to us as requested relating to your identity. To view our terms and conditions, you can click here.