Disabling Autopay via the app or web portal is only available for Pay-in-4. If you require assistance in disabling Autopay for a Pay Monthly order please contact us via our Support Center so we can further assist you. If you wish to stop payments from being debited from your debit card, contact us at least 3 business days before the scheduled payment date. If you contact us with less than 3 business days’ notice, we’ll assist with your request, but we may be unable to revoke authorization for your next scheduled payment date successfully.
To disable Autopay yourself for Pay-in-4, follow the steps below.
Via the Afterpay app:
Log in to the Afterpay app.
Select the icon on the far right at the bottom of the screen to open My Afterpay.
Select Orders.
Select the order you want to disable Autopay for, then select Turn off Autopay.
Confirm that you want to disable Autopay by selecting Turn Autopay Off.
You can also view your orders by selecting here.
Via web portal:
Go to Afterpay’s website in your web browser and log in to your Afterpay account.
On the left side of your Afterpay web portal, select Orders.
Select the order you want to disable Autopay for.
Select Turn off Autopay.
Confirm that you want to disable Autopay by selecting Turn Autopay off.
Important to note: If you disable Autopay, you’ll need to make manual payments on or before the payment due date. Afterpay offers a 10 day grace period on Pay-in-4 orders before an account assesses a late fee, if applicable. To learn more about late fees, please visit our Support Center.