Afterpay provides monthly billing statements in the Afterpay app. When your statement is ready, we’ll email you a link to view it in the app. Update the app to the latest version to access your statement.

Your statement date is based on the date you opened your Afterpay account. For example, if you opened your account on June 15, your statement will be available on or around the 15th of each month.

Why does Afterpay send me statements?

Monthly statements help you keep track of your account activity. You can also view your account activity in the Afterpay app or on the Afterpay website.

What period will my statement cover?

Your statement period is based on the date you opened your account. For example, if your statement is available on the 15th of each month, it covers activity from the 15th of the previous month through the end of the 14th of the current month.

How far back do statements go?

Statements are available from July 30, 2024. We can’t provide a statement for account activity before that date.

How can I get my statement if I can’t access the app?

Contact Afterpay to request a copy by email.

Can I generate a statement for a specific period?

No. Each monthly statement covers account activity within its statement period. You can view activity outside that period in the Afterpay app or on the Afterpay website.

How do I report possible incorrect information on my statement?

Contact us through the Afterpay app as soon as possible after you notice the issue. Include:

• Account information: Your name, email address, and phone number.

• Dollar amount: The amount of the possible error.

• Description of the problem: What you believe is wrong and why you believe it’s a mistake.

In the Afterpay app, select Help on the My Afterpay page. You can also select the three dots in the upper-right corner, then select Support Center.

Can I opt out of statement notification emails?

No. The email notifying you that your statement is ready is mandatory.

Will I receive a statement after closing my account?

You’ll receive a statement if your account had a balance or activity during the statement period before you closed it.

Will I receive a statement while I’m on a payment arrangement?

No. The terms of your payment plan are set when the arrangement begins. After you complete the arrangement and bring your account up to date, statements will resume if your account becomes active for purchases.

What does “Alert: Unusual withdrawal from Afterpay” mean on my billing statement?

This alert explains that your payments may be lower than the amounts shown on your statement if you made a manual payment or received a partial refund.

It also explains that if your preferred payment method is declined, Afterpay may attempt the payment again using another payment method you provided.