If you suspect that someone has used your Afterpay account without your permission, your account may be compromised.

First steps

• Update your account password immediately (this also signs you out of all devices and revokes any 'Faster Checkout' sessions, so no one else can stay logged in).

Next steps

• Check the delivery address on the order - have items been delivered to your home address? 

• Check with friends and family members in case they purchased the goods using your Afterpay account

• Review the website for the store name (sometimes the store or brand name might be slightly different than you recall)

If you have transactions on your account that you do not recognize, it is essential that you get in touch with us straightaway - click here.

For tips on cyber security, these resources may help:

• Avoid using public WIFI https://motherboard.vice.com/en_us/article/pa39xv/pineapple-wifi-how-to-mitm-hack

• Create a secure password https://www.wired.com/story/7-steps-to-password-perfection/

• Check to see if your email has been subject to a data breach https://haveibeenpwned.com/

• Passwords should have a minimum of 8/10 characters and at least one of the following four, upper case, lower case, numeral and/or a special character.

• Always change any passwords you have and ensure you don't use the same one on multiple sites/applications.