Afterpay Complaints Policy - Canada
If you have a complaint, weʼre here to help.
We’ll handle your concern in a way that’s fair, transparent, and timely - and it won’t cost you anything to lodge a complaint.
What you can expect:
- We aim to acknowledge all complaints within 1 business day or as soon as reasonably practicable;
2. If your complaint takes longer than 5 days to resolve, we will provide you with an initial response within 10 business days.
3. We aim to resolve all complaints within 21 days; and
4. If we can't resolve your complaint within 21 days, we will notify you as soon as possible of the reason for the delay and let you know when we expect to be able to resolve your complaint.
5. When we have completed our investigation of your complaint, we will provide you with a written response which will include the outcome of our investigation.
Please Note. We may ask for additional documentation from you to assist in resolving any complaints or disputes.
How to get in contact with us.
To make a complaint click the button below. Please provide as much information as possible so that we can start to work on resolving the matter with you!
