Afterpay offers several ways to get support for your enquiries or complaints.
Note: For your security, Afterpay representatives will never ask you for your password, PIN, full card number, or sign-in code.
We will never ask you to do a “test” transaction over the phone, social media, or by any other means.
The best way to contact Afterpay Support is directly through the Afterpay App or by calling the official phone number listed below.
Explore our Help Centre
Most questions can be answered quickly by browsing our Support articles, so we recommend starting there for the fastest solution.
Chat with us (24/7)
The fastest way to get help is through the Afterpay app. To start a chat with our support team, go to My Afterpay > Support. Chat support is available 24 hours a day, 7 days a week.
If you do not have an Afterpay App, you can complete a contact form here.
Call Afterpay Support
You can call our dedicated Canada support team on +1 833-918-6111. Our team is available:
7 days a week
8:00 AM – 9:30 PM CT
To connect with the right support team, please call the number for your region. For other regions, see:
File a complaint
Your feedback is important to us. If you’re dissatisfied with our response, please follow our Complaint Process.