How Afterpay works online
It’s simple to accept online payments using Afterpay.
It’s simple to accept online payments using Afterpay.
ready to accept afterpay
payments online?
It’s easy for customers to pay with Afterpay online, and it’s just as simple for merchants to process transactions.
On this page you’ll find everything you need to know about accepting Afterpay payments online – bringing you one step closer to reaching more customers and driving more sales.
Discover how
online payments work
Discover how
in-store payments
work
Watch this video to learn more about processing online payments with Afterpay
How online payments work for Afterpay merchants
how afterpay works for customers
Online payments with Afterpay are easy, following these four steps:
STEP 1
Your customer adds items from your website to their cart and selects Afterpay at checkout.
STEP 2
They log in to their Afterpay account to complete the payment.
STEP 3
You get paid the full amount by Afterpay (typically within five business days), while your customer pays it in 4 interest-free instalments.
STEP 4
You can track all Afterpay orders and payments at any time in the Afterpay Business Hub.
faqs
What happens if a customer doesn’t receive their order?
They will either contact you directly or they will raise a dispute in their Afterpay account. You can review the dispute case and respond directly within the Afterpay Business Hub.
When will I receive funds?
As an Afterpay merchant, you’ll be assigned a settlement period between one to five business days. This will be in your agreement with us.
How do I refund an online order?
It's easy. Simply follow the below steps:
- Log in to Afterpay Business Hub
- Click on 'Orders'
- Locate the relevant order and press the 'Refund' button
- Enter the refund amount and your Business Hub password to complete the refund.
- The refund will be processed by Afterpay
- Afterpay will credit your account for the amount returned at the next settlement date, less merchant fees.
Note:
- Once a refund has been issued, Afterpay is not able to reverse or change this action.
- If the customer has made payments to Afterpay already, they will be refunded
Using any of the below e-commerce platforms?
All refunds must be processed via your own platform and not the Afterpay Business Hub.
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Prestashop
Do I process the return via my e-commerce platform or through Afterpay’s Business Hub?
Some platforms, such as Shopify, WooCommerce, BigCommerce, Magento and Prestashop, must process refunds via their own platforms.
Not on one of these platforms?
- Log in to Afterpay Business Hub
- Click on 'Orders'
- Locate the relevant order and press the 'Refund' button
- Enter the refund amount and your Business Hub password to complete the refund.
- The refund will be processed by Afterpay
- Afterpay will credit your account for the amount returned at the next settlement date, less merchant fees.
Looking for more info and FAQs on how Afterpay works? Please view the Afterpay Guide or visit the Merchant Help Centre.
Want to accelerate your success with Afterpay?
Discover the basics of Afterpay for business and learn tips and tactics to optimise sales at our Merchant Education Hub.
