Afterpay is here to help

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If living through a global pandemic has taught us anything, it’s that life is not always easy. It is full of unexpected twists and turns.


We want you to know that we are here to help.


If you are having trouble making repayments, we can work together to make a plan to get you back on track.


Please get in touch with us as soon as possible. The sooner you talk to us, the better. We will pause all late fees as soon as we hear from you.

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What is financial Hardship?

Financial hardship can happen to anyone. If you are struggling to keep up with bills or repayments, you may be experiencing financial hardship.


There are a number of events that contribute to financial hardship including:

- COVID-19

- Natural disaster

- Being out of work

- Family violence

- Injury or illness

- Loss of a loved one - Relationship breakdown

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How can we help?

The first step is to get in touch with us. You can fill out this secure form or call us on 1300 100 729.

We have a dedicated team that will help you get back on track. We will talk through your circumstances to understand what options are available to help improve your situation.

Together, we will make a plan that suits your needs. This may involve moving payment dates, waiving late fees or arranging a payment plan. If you have any other questions about Afterpay. Be sure to check out our Help Centre.

Other resources

National Debt Hotline is a not-for-profit service that offers step-by-step guides to tackle common debt problems. If you need more help, you can call 1800 007 007 to speak to a free and independent financial counsellor. 


Way Forward is a not-for-profit organisation that offers free support for people to manage and repay their debts. Way Forward can help if you have debts across multiple creditors, are experiencing financial difficulty and would benefit from someone negotiating with lenders on your behalf. Call 1300 045 502 to get in touch with their dedicated team.  

Financial counsellors

If you are a financial counsellor, please contact us at: [email protected] We will be in touch via your preferred contact method.