Get more out of Afterpay.

Make Afterpay work for you. Find out how to level-up your Afterpay experience.

Download the app Go to the app

New features for financial flex.

Watch our video to learn how our latest features will have you being the boss of your payments.

Start with the basics.

Pay it in 4, in-store.

Enjoy all the perks of Afterpay in person. Add the Afterpay Card to your digital wallet via the app, shop in-store then pay over 6 weeks.

Set up now

Catch a deal with the app.

Use the Afterpay app to find the best deals and exclusive offers from top brands. Turn on your notifications so you don’t miss a thing.

Save it. Label it. Plan it.

Tap the heart to save, list and organise all your favourite products. Plan a budget before you check out by tapping $ and get a breakdown of the payments due.

Don’t sweat the returns.

Start your return directly with the store, then once the store notifies us, we’ll refund you, starting with your final payment and working backwards. Log your return in the app to pause any future payments.

Find out more

Manage your money with confidence.

Keep tabs on your orders & payments.

Check your spend limit and orders in the My Afterpay tab. Stay on top of payments by turning on notifications so we can send you reminders.

Make multiple payments with one tap.

You can choose to pay early, pay multiple orders at once, or pay the entire remaining balance.

Fit payments to your schedule.

Schedule your payments to a day of the week that suits you. Pick your day in Payment settings in the app. Applies to future orders only.

Stick to your spend goals.

Set a spend cap with a few simple taps in the My Afterpay tab. It's another way to manage your spending, while maintaining your approved limit for a rainy day.

Wiggle room when you need it.

Reschedule your next payment by a week if you need; you can do this up to three times a year. It’s important to note that some payments can’t be changed though.

Find out more

Need help to keep up?

We’re here to help. If you’re experiencing financial hardship, you should contact us as soon as possible to discuss your options.

Find out more

More perks.

Been with us for a while and have a good track record of consistent on-time payments?

Then these benefits are for you.

Been with us for a while and have a good track record of consistent on-time payments? Then these benefits are for you.

Get more time to pay.

Delay your first payment by up to two weeks with our ‘no payment upfront’ feature. That’s right, pay $0 upfront on eligible purchases under $500, excluding gift cards. Access is dependent on a range of factors - we’ll notify you if you’re eligible.

The gift of choice. The luxury of time.

Eligible customers can pay it in 4 across a wide range of gift cards delivered straight to their inbox.#

Find out more

Increase your spend limit.

We do this gradually, once we get to know you. We factor in your on-time payments and history with Afterpay.

Depending on a variety of factors, Australian customers may be notified if they're eligible to apply for a limit increase.

Afterpay almost anywhere.

Eligible customers can upgrade to Afterpay Plus for $9.99 a month to use Afterpay almost anywhere. Eligibility criteria, fees and T&Cs apply. Please see afterpay.com for full terms.

Find out more

Want to share your Afterpay love?

Refer a friend Rate us 5 stars

Afterpay BNPL late fees, eligibility criteria and T&Cs apply. See afterpay.com for full terms.

^#Retailer terms, Merchant & Product exclusions apply. See https://www.prezzee.com.au/policies/terms-of-service/ for full terms.

^Minimum purchase of $50 and Refer a Friend terms apply.

Afterpay BNPL late fees, eligibility criteria and T&Cs apply. See afterpay.com for full terms.

^#Retailer terms, Merchant & Product exclusions apply. See https://www.prezzee.com.au/policies/terms-of-service/ for full terms. ^Minimum purchase of $50 and Refer a Friend terms apply.

Still have questions?

Do I have to download the Afterpay app to use Afterpay in-store?

Yes, and please make sure you have the latest version of the Afterpay app. You can download it here. For more questions about Afterpay Card click here.

Is there a minimum spend for in-store Afterpay purchases? Is there a maximum spend?

While Afterpay doesn’t specify a minimum purchase amount, stores may. Please ask a store assistant if you are unsure.

To view your maximum pre-approved spend limit, visit the In-Store tab in your Afterpay app prior to your purchase. Please note, pre-approval is not a guarantee of approval at the time of purchase.

For more questions about Afterpay Card click here.

What are the benefits of choosing a payment day?

Picking a day of the week means you can fit payments to when they suit you, and it also makes tracking payments easier. Enjoy the greater convenience of paying on a preferred day and reducing your payment reminders in the process. You can manage your payment reminders in the Afterpay app.

If I change my mind, can I cancel my preferred payment day?

You can't turn ‘Preferred payment day’ off, but you can change your preferred day at any time.

Is there a limit on changing my preferred payment day?

No, you have the flexibility to manage your scheduled payments to come out on any day of the week that suits you, anytime.

Note: Changing the preferred day applies to future orders only; any payment days for existing orders will remain the same.

Can I reschedule a payment on an existing order?

Yes, you can reschedule your next payment by a week. You can do this up to three times a year. Simply select the payment that you wish to change, tap More in the top right of your screen, and then select “Change next payment date”.

Some payments cannot be changed. If the option is not available, you will see a message on screen that says "Uh oh! This payment date can’t be changed"

Reasons why:

You can only move one payment per order. If you need more help, please send us a message via the app.
You will not be able to reschedule the first or last payments via this self-service feature, if you require help with this, please send us a message via the app.
If a payment is already overdue or due within the next 24 hours, we cannot move the payment (neither our team or by using the self-service feature).
Brand new customers (less than 42 days since your first purchase) will not be able to use this feature.
If you are already under a hardship repayment arrangement with us, you will not have access to this feature.

I’ve already used up my 3 self-service reschedules for the year, but need to move more, what can I do?

If for some reason you can no longer make a payment, please get in touch via the app to see if we can help.

If you’re facing financial hardship, your first step is to contact us here. No matter how much you owe, our Hardship Policy is available to every Afterpay community member. To find out more click here.

What is ‘No payment upfront’ and how does it work?

Received a notification at the checkout that there’s $0 due on the purchase date? Congratulations, this means that you have access to our ‘No payment upfront’ feature!!

Access is determined by a range of factors including how long you’ve been with Afterpay, and your on-time payment history. It’s available on eligible purchases under $500 excluding Gift Cards.

Your first payment will be delayed by up to 2 weeks from the purchase date. However, we still recommend having at least 25% of the purchase price available on your nominated card in case we run a pre-authorisation.

Please note: If you have access to the ‘No payment upfront’ and have a preferred payment day set, your first instalment will be due a minimum of 8 days and a maximum of 14 days from the purchase date, to align with your preferred payment day.

I no longer have access to the ‘no payment upfront’ feature - why?

If you previously had access to the ‘no payment upfront’ feature and have missed some payments on your account, this will result in the feature being deactivated. We may also deactivate the feature in accordance with the Afterpay Terms of Service.

The good news? We review access regularly. Stay on top of your payments and we might have good news for you soon. Be sure to have your app updated and your notifications enabled.

Can I buy Gift cards from Afterpay?

Eligible customers can purchase e-Gift Cards from a variety of leading retailers. To see if you are eligible, go to the Afterpay app and see if you have ‘Gift Cards’ available.

Don’t see Gift Cards? Or don’t see the options you were looking for?

The purchase of Gift Cards is restricted for some customers. We make a determination based on your shopping history with us. We take into consideration things like how long you have been a customer with us and how consistent you have been with making on-time payments. This may mean you are able to buy Gift Cards from a certain store one week and then the next week you see a range of different options available and some stores may be missing.

Good to know: The better your history with us, the more options you will have to purchase Gift Cards.

Why is my purchase of gift cards declining?

As with all Afterpay purchases, we make a decision to approve or decline the purchase immediately. This decision is completely managed by Afterpay, not Prezzee.

There are a few different reasons as to why your purchase could be declining; it could be that you have more than one gift card outstanding with us, or if you’re a new customer, there are maximum amounts you can purchase with us. It is also important to note that we do not approve 100% of purchase attempts; many factors are at play including fraud prevention.

It may help to wait a while, or pay off the balance of any outstanding orders before attempting to try again.

How can I increase my spending limit?

The short answer is that we cannot manually increase your available spending limit, as your limit is automatically determined based on a range of different factors.

Here are a few of the key factors that we take into consideration when determining your limit:

On-time payment history.
How long you’ve been with Afterpay.
Any declined orders or payments.

Depending on a variety of factors, Australian customers who have been with us for a while and have a great history of on-time payments may be notified if they're eligible to apply for a limit increase.

Why can’t I access Afterpay Plus?

There are a few reasons why you might not see the option to subscribe to Afterpay Plus. This could be due to:

Afterpay Plus is currently only available to existing customers on an invitation-only basis.
Your eligibility status may have changed due to a change in your account status

You can check your availability for Afterpay Plus via the Afterpay app. For more information visit our Afterpay Plus page

Do I have to download the Afterpay app to use Afterpay in-store?

Yes, and please make sure you have the latest version of the Afterpay app. You can download it here. For more questions about Afterpay Card click here.

Is there a minimum spend for in-store Afterpay purchases? Is there a maximum spend?

While Afterpay doesn’t specify a minimum purchase amount, stores may. Please ask a store assistant if you are unsure.

To view your maximum pre-approved spend limit, visit the In-Store tab in your Afterpay app prior to your purchase. Please note, pre-approval is not a guarantee of approval at the time of purchase.

For more questions about Afterpay Card click here.

What are the benefits of choosing a payment day?

If I change my mind, can I cancel my preferred payment day?

You can't turn ‘Preferred payment day’ off, but you can change your preferred day at any time.

Is there a limit on changing my preferred payment day?

No, you have the flexibility to manage your scheduled payments to come out on any day of the week that suits you, anytime.

Note: Changing the preferred day applies to future orders only; any payment days for existing orders will remain the same.

Can I reschedule a payment on an existing order?

Some payments cannot be changed. If the option is not available, you will see a message on screen that says "Uh oh! This payment date can’t be changed"

Reasons why:

You can only move one payment per order. If you need more help, please send us a message via the app.
You will not be able to reschedule the first or last payments via this self-service feature, if you require help with this, please send us a message via the app.
If a payment is already overdue or due within the next 24 hours, we cannot move the payment (neither our team or by using the self-service feature).
Brand new customers (less than 42 days since your first purchase) will not be able to use this feature.
If you are already under a hardship repayment arrangement with us, you will not have access to this feature.

I’ve already used up my 3 self-service reschedules for the year, but need to move more, what can I do?

If for some reason you can no longer make a payment, please get in touch via the app to see if we can help.

What is ‘no payment upfront’ and how does it work?

Received a notification at the checkout that there’s $0 due on the purchase date? Congratulations, this means that you have access to our ‘no payment upfront’ feature!!

Access is determined by a range of factors including how long you’ve been with Afterpay, and your on-time payment history. It’s available on eligible purchases under $500 excluding gift cards.

Please note: If you have access to the ‘no payment upfront’ and have a preferred payment day set, your first instalment will be due a minimum of 8 days and a maximum of 14 days from the purchase date, to align with your preferred payment day.

I no longer have access to the ‘No payment upfront’ feature - why?

If you previously had access to the ‘No payment upfront’ feature and have missed some payments on your account, this will result in the feature being deactivated. We may also deactivate the feature in accordance with the Afterpay Terms of Service.

The good news? We review access regularly. Stay on top of your payments and we might have good news for you soon. Be sure to have your app updated and your notifications enabled.

Can I buy gift cards from Afterpay?

Eligible customers can purchase e-gift cards from a variety of leading retailers. To see if you are eligible, go to the Afterpay app and see if you have ‘gift cards’ available.

Don’t see gift cards? Or don’t see the options you were looking for?

The purchase of gift cards is restricted for some customers. We make a determination based on your shopping history with us. We take into consideration things like how long you have been a customer with us and how consistent you have been with making on-time payments. This may mean you are able to buy gift cards from a certain store one week and then the next week you see a range of different options available and some stores may be missing.

Good to know: The better your history with us, the more options you will have to purchase gift cards.

Why is my purchase of Gift Cards declining?

As with all Afterpay purchases, we make a decision to approve or decline the purchase immediately. This decision is completely managed by Afterpay, not Prezzee.

There are a few different reasons as to why your purchase could be declining; it could be that you have more than one Gift Card outstanding with us, or if you’re a new customer, there are maximum amounts you can purchase with us. It is also important to note that we do not approve 100% of purchase attempts; many factors are at play including fraud prevention.

It may help to wait a while, or pay off the balance of any outstanding orders before attempting to try again.

How can I increase my spend limit?

The short answer is that we cannot manually increase your available spend limit, as your limit is automatically determined based on a range of different factors.

Here are a few of the key factors that we take into consideration when determining your limit:

On-time payment history.
How long you’ve been with Afterpay.
Any declined orders or payments.

Why can’t I access Afterpay Plus?

There are a few reasons why you might not see the option to subscribe to Afterpay Plus. This could be due to:

Afterpay Plus is currently only available to existing customers on an invitation-only basis.
Your eligibility status may have changed due to a change in your account status

You can check your availability for Afterpay Plus via the Afterpay app. For more information visit our Afterpay Plus page

Want to know more?

Check out our How Afterpay Works page, or head to our Help centre.

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