If you have a settlement inquiry for an existing Afterpay order, you can follow these steps to perform a self-check:

1. Check the Afterpay Business Hub

   • Log in and navigate to the Settlements section.

   • Locate the specific order to review its settlement status and details.

2. Verify Transaction Details

   • Ensure the order ID, amount, and date match your internal records.

   • Confirm the transaction was successfully captured and not declined.

3. Review Bank Statements

   • Check your bank account to verify the settlement amount has been credited within the expected timeframe.

4. Download Settlement Reports

   • Access and review settlement reports in the Business Hub to ensure all transactions are accounted for.

5. Check for Adjustments

   • Confirm there are no adjustments, fees, or chargebacks that may impact the settlement amount.

   
   

If these steps don’t resolve your inquiry, you may need to reach out to the Afterpay Merchant Support team with the relevant order details for further assistance.

For more information, please visit this page: 

• Settlement Reports | Afterpay Online Developer

• Shopify Order Reconciliation | Afterpay Online Developer