Merchant Support

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How can I download my reconciliation information?

Detailed reconciliation information from sales/orders can be downloaded from The Hub. The data is provided in CSV format.

Log into the Business Hub and select the Reconciliation tab. 

  1. Select the Export Report button.


  2. Select the Type. Detail is for everything, or Summary by Store

  3. Select the required date range then click ‘Download’

The following information is provided:

  • Reconciliation Date

  • Order Date and Time

  • Order Month and Order Year

  • Afterpay Order number

  • Merchant Order number

  • Order Amount

  • Reconciliation Amount

  • Afterpay Merchant Fee applicable to Order (excluding GST)

  • GST applicable on the Afterpay Merchant Fee

  • Total Afterpay Merchant Fee including GST

  • Net amount reconciled for Order

  • Type of transaction (order or refund)

Please note: data provided does not include direct debit approval status.

For any support and queries about your reconciliation file please submit a request to [email protected]