How do refunds and returns work at Afterpay?

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How do refunds and returns work at Afterpay?

To return an item, follow the retailer’s returns policy. Check their website or contact them directly for instructions.

Let us know about your return

Select Orders.
Select the order you want to return.
Scroll down to view the order details.
Select Return order.
Follow the prompts and enter the requested information to continue with your return.

We’ll move your next payment to a later date while the retailer processes your return. If you submit a return within 24 hours of your next scheduled payment, we may not be able to move that installment before it is processed.

What happens to your payments

Once the retailer confirms your return and processes your refund, we’ll adjust or cancel your remaining payments.

Pay in 4 orders

For Pay in 4 orders, your remaining instalments may be reduced or cancelled. If we owe you money back, we’ll refund it to the card/ you used to make your payment/s.

Pay Monthly orders

For Pay Monthly orders, your Pay Monthly order balance and payment schedule may be updated. If your refund affects interest, your Pay Monthly order balance and payment schedule will be updated where applicable. If we owe you money back, we’ll refund it to the card/s you used to make your payment/s.