The truth
about Afterpay
Say no to revolving debt SPIRALS
Unlike credit cards, Afterpay is designed to be paid off.
Zero interest
It's completely interest-free when you pay it in 4.
Capped late fees
Missed payments may incur late fees, but total late fees are capped at 25% of the order or $68 - whichever is lower.
Account Pauses
We pause accounts when payments are missed to help you get back on track.
Low starting limits
New accounts begin with a low spend limit and may increase as you build a history of on-time payments. Slow and steady wins the race.
Why millions choose us
REGULATED AND PROUD
We follow a range of regulatory requirements and best-practice standards. We comply with New Zealand BNPL laws and Paywatch Initiative.
Keep tabs on your spending
Our easy-to-use app helps you manage orders, check spend limits, and view all your payments. You’ll get helpful reminders before each instalment – and you can even set your own spend cap for extra control.
Brands pay us so you don’t have to
We keep your payments secure
We use real-time data to review every purchase to help us spot unusual activity. Plus, our secure, fast checkout protects your payment details every time you shop.
COMMITTED TO RESPONSIBLE SPENDING
We will check your credit report when you apply to join Afterpay. This enquiry may be visible to other credit providers and may impact your credit score.
Credit checks also help us ensure that your spend limits are suitable for your circumstances. These checks will not be visible to other credit providers and will not impact your credit score.
We also report your payments to credit bureaus. On-time payments may help your credit score, while late payments could have a negative impact.
EASY TO APPLY
Get a decision from your application in minutes. Just download the app or sign up at checkout. Eligibility assessment applies.
24/7 support
Enjoy what you want today, while paying in 4 instalments, over 6 weeks.
The Facts
96% of orders are paid on time1
are paid on time. It’s in our interest to have good customers who pay us back.
The average age is 391
Our customers span all life stages.
1 in 2 use it for health & wellness1
From dentist visits to salon appointments, Afterpay goes beyond retail.
85% SAY CREDIT CARDS ARE ‘FINANCIALLY DANGEROUS’2
By comparison, alternative payment methods are becoming more popular with 44% of adults in New Zealand being open to BNPL in the future.
4.7 stars on Trustpilot
That’s our customer rating – built on trust, ease, and support. Can your bank say the same?
Get answers on our How Afterpay Works page or in the Help Centre.
What happens if I miss a payment?
If you can't make a payment, you should contact us as soon as possible to discuss your options. You may be able to reschedule the payment or make a partial payment. We will charge a late fee if you miss a payment (see FAQ below for late fees information). But first, we will do everything we can to help you avoid this, including sending reminders leading up to the payment due date and an alert after a payment has failed. If you do miss a payment, we will pause your account and you won’t be able to buy anything else with us until your payments are up to date. You may notice your spending limit decreases too; this is because our system takes into account a range of different factors, including late payments, in deciding spending limits. If you do find yourself in financial difficulty, we have a dedicated team that can design a program specific to your circumstances to help you get back on track. Our team is here to support you if you are unexpectedly faced with a change in your financial situation. Ultimately, all steps we take are to help you spend responsibly with Afterpay.
How much are the late fees?
Total late fees are capped at 25% of the order price, and will never exceed $68 per order, regardless of the order amount.
- For orders $40 and over: each time a payment is late, an initial fee of $10 will be charged. A further fee of up to $7 will be charged if the payment remains unpaid seven days after the due date. For example: A $60 order with four $15 instalments will incur an initial $10 late fee, and a further $5 if the payment remains unpaid seven days after the due date. In this case, the further fee of $7 is reduced because total late fees are capped at 25% of the order price, $15.
- For orders under $40: the maximum possible late fee is $10 and will only be charged once. For example: A $20 order with four $5 instalments will only ever incur a one-off $5 late fee.
We also pause your account until the balance is paid and you're back on track. We’re committed to doing everything we can to help you not miss a payment. We’ve designed Afterpay to be completely different to traditional credit products that charge interest, so that our customers are never in a situation of high compounding interest and revolving debt.
Total late fees are capped at 25% of the order price, and will never exceed $68 per order, regardless of the order amount.
- For orders $40 and over: each time a payment is late, an initial fee of $10 will be charged. A further fee of up to $7 will be charged if the payment remains unpaid seven days after the due date. For example: A $60 order with four $15 instalments will incur an initial $10 late fee, and a further $5 if the payment remains unpaid seven days after the due date. In this case, the further fee of $7 is reduced because total late fees are capped at 25% of the order price, $15.
- For orders under $40: the maximum possible late fee is $10 and will only be charged once. For example: A $20 order with four $5 instalments will only ever incur a one-off $5 late fee.
We also pause your account until the balance is paid and you're back on track. We’re committed to doing everything we can to help you not miss a payment. We’ve designed Afterpay to be completely different to traditional credit products that charge interest, so that our customers are never in a situation of high compounding interest and revolving debt.
How does Afterpay make money?
The simple answer is that Afterpay charges a fee to merchants for each transaction; this is the main way we make money.Monthly fees apply to Afterpay Plus subscribers.
The simple answer is that Afterpay charges a fee to merchants for each transaction; this is the main way we make money. We have been purposefully designed to be free to consumers who pay on time. And unlike traditional credit providers, those are our best customers.
