Merchant Support

How can we help?

How can I speak to someone about technical support?

If you need technical support, you can reach out to our friendly Merchant Administration team.

We are available online Monday to Friday between 09:00-17:00 AEDT, as well as via email and phone and we’ll will get back to you as soon as we can. 

  • Our phone number is 0800 472 317 (M- F 11:00-19:00 NZDT)

Our Merchant Administration team is dedicated to providing assistance to new and existing Afterpay merchants, which includes support with:

  • Signing up to Afterpay as a merchant

  • Navigating your merchant account

  • Answering questions about settlements