We are sorry to hear you're experiencing difficulties accessing your Afterpay account. Let's work together to resolve this issue promptly.

Resetting Your Password:

• Via the Afterpay Business Hub:

• Navigate to the Afterpay Business Hub.

• Enter your registered email address.

• Follow the instructions sent to your email to reset your password.

Unlocking Your Account:

• After Multiple Failed Login Attempts:

  • If your account is disabled due to multiple failed login attempts, please wait at least one hour before trying again.

  • Ensure you use the correct credentials to avoid repeated lockouts.

• If the Account Was Previously Closed:

  • If you had previously requested account closure, please contact the Afterpay Merchant Admin team to reactivate your account.

  
  

For more information, please visit this pages:

• How do I continue my application and reset my password? – Afterpay (Merchant Support)