Afterpay offers several ways to get support for your enquiries or complaints.
Explore our Help Centre
Most questions can be answered quickly by browsing our Help Articles, so we recommend starting there for the fastest solution.
Chat with us (24/7)
The fastest way to get help is through the Afterpay app. To start a chat with our support team, go to My Afterpay > Support. Chat support is available 24 hours a day, 7 days a week.
If you don't have the Afterpay app, you can complete a contact form and a team member will respond as soon as possible.
Call Afterpay Support
You can call our dedicated support team +64 800 461 268 every day between:
Monday to Friday: 10am - 9pm NZST
Saturday to Sunday: 10am - 7pm NZST
Please note: Our offices and phone lines are closed on all nationally recognised Australian public holidays.
To connect with the right support team, please call the number for your region. For other regions, see:
United Kingdom (Clearpay)
Visit our social media accounts
Here are our official Afterpay NZ social media accounts:
Instagram: @afterpaynz
Facebook: Afterpay NZ
Accessibility options
We are committed to providing accessible support for all customers.
NZ Relay – for customers who are deaf, hard of hearing, or have a speech impairment
If you are deaf, hard of hearing, or have a speech impairment, you can contact us through NZ Relay, New Zealand's free government-funded telecommunications relay service:
Text Relay: Use the NZ Relay app to send a text message to a relay assistant, who will convey your message verbally to our team.
Captioned Relay: Speak directly to our team while a relay assistant provides real-time text captions of responses on your device.
Speech-to-Speech Relay: A specially trained relay assistant listens and relays your speech to our team.
TTY to Voice: Use your TTY device to communicate via a relay assistant.
Video Interpreting (NZSL): Connect with a New Zealand Sign Language interpreter via Zoom or Microsoft Teams. Please note that video interpreting is open Mon–Fri 8 AM–8 PM, Sat 10 AM–5 PM, Sun 12 PM–5 PM.
For more information about NZ Relay, visit nzrelay.co.nz.
NZ Relay Help Desk (available 24/7):
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Email: [email protected]
Please note: A relay officer is an accredited interpreter and is not considered a third party. You do not need to provide a Letter of Authority for a relay officer to assist you.
Keep your account secure
Afterpay representatives will never ask for your:
Password or PIN
Full card number
Sign-in code
We will also never request a "test" transaction over the phone, on social media, or by any other means. If you receive a suspicious request, please do not respond and contact us immediately.
Additional support
If you are experiencing challenging circumstances — such as financial hardship, a crisis, unemployment, or domestic and family violence — please let us know when you get in touch so we can provide appropriate support. We're here to help and have options available to you.
File a complaint
Your feedback is important to us. In the event that you’re dissatisfied, please follow our Complaint Process.