If the gift card has not been received, the next step depends on which issuer issued the gift card. You'll see "Gift Cards issued by Prezzee" or "Gift Cards issued by Blackhawk" when you buy it, and the same is shown in your order confirmation.

If the gift card is issued by Blackhawk Network (BHN)

• The gift card should be saved to the Card tab in the Afterpay app. Open the app and check the Card tab.

• If it hasn't appeared after 30 minutes, contact the Blackhawk Network team directly on +64 800 425 537 or email [email protected].

• If you still need help, you can contact Afterpay support through the app.

If your gift card is issued by Prezzee

• Check your inbox (including junk/spam folders) for an email containing your gift card details.

• If you still need help, contact the Prezzee team at prezzeeca.zendesk.com.