If the gift card has not been received, the next step depends on which issuer issued the gift card. You'll see "Gift Cards issued by Prezzee" or "Gift Cards issued by Blackhawk" when you buy it, and the same is shown in your order confirmation.

If the gift card is issued by Blackhawk Network

The gift card should be saved to the Card tab in the Afterpay app. Open the app and check the Card tab.

Check your inbox, including your junk and spam folders, for an email containing your gift card details. Gift cards are digital only, so there is no physical shipment or tracking number.

If it hasn't appeared after 30 minutes, contact the Blackhawk Network team directly on +64 800 425 537 or email [email protected]. The team can check your order status, correct a minor error in the recipient email address, or validate the email address on file and resend the gift card.

If the recipient email address needs to be replaced with a completely different address, contact Afterpay Support through the app.

If your order included multiple gift cards and the total value received does not match the amount charged, contact the Blackhawk Network team for help.

If your gift card is issued by Prezzee

Check your inbox (including junk/spam folders) for an email containing your gift card details Because gift cards are digital only, there is no physical shipment or tracking number.

If you still need help, contact the Prezzee team at prezzeeca.zendesk.com.