About this issue
When you try to update or register your phone number, you may see a message that the number is already in use.
What to do
If the account is yours (for example, an older account you set up with a different email address), get in touch and we can help you get back into it.
If the account isn’t yours, get in touch. We’ll check whether we can release the number from the other account. If we can’t, we’ll let you know what to do next.
If that account is a dormant account with no purchase history, we can release the number for you.
What we need from you
When you get in touch, let us know:
The mobile number you’re trying to use.
Whether you think the account is yours (under a different email) or belongs to someone else.